Refund & Cancellation Policy

Thank you for shopping at Suquino. We value your satisfaction and aim to provide a transparent, fair, and customer-friendly experience. Please read our Refund and Cancellation Policy carefully to understand your rights and obligations regarding returns, cancellations, and refunds for purchases made through our platform.

1. ELIGIBILITY FOR RETURNS

  • To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
  • Returns must be initiated within 7 days of receiving the product.
  • Items such as perishable goods, custom products (e.g., special orders or personalized items), and certain health and personal care items are not eligible for return.
  • Proof of purchase (order number, invoice, or confirmation email) is required for all return requests.

2. RETURN PROCESS

  • To initiate a return, contact our support team at  info@suquino.com  or through your account dashboard.
  • Once your request is approved, we will send you instructions on how and where to send your package.
  • Customers are responsible for the return shipping costs unless the return is due to a Suquino error (e.g., wrong item delivered or defective product).

3. REFUND PROCESS

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed to your original method of payment within 5–10 business days.
  • If you do not receive your refund within this timeframe, please check with your bank or payment provider before contacting us.

4. CANCELLATION POLICY

a. Order Cancellation (Before Shipment)

  • You may cancel your order within 24 hours of placing it, provided it has not been shipped.
  • To cancel, please contact our support team with your order details as soon as possible.

b. Subscription Cancellation

  • For digital services or subscriptions, you may cancel your subscription at any time through your account settings.
  • Cancellations made before the next billing cycle will not be charged further.
  • We do not offer partial refunds for subscription periods already billed.

5. NON-REFUNDABLE ITEMS

The following items are non-refundable:

  • Downloadable digital products after access is granted.
  • Gift cards or vouchers.
  • Items marked as “Final Sale” or “Non-Returnable” on the product page.
  • Services rendered or consultations once completed.

6. DAMAGED OR DEFECTIVE ITEMS

  • If you receive a damaged or defective item, please notify us within 48 hours of delivery with photos of the damage or issue.
  • We will assess the case and offer a replacement, store credit, or refund based on the situation.

7. EXCHANGES

  • We offer exchanges only for size or color variants of the same product, subject to availability.
  • Exchanges must follow the same return process and eligibility criteria as regular returns.

8. LATE OR MISSING REFUNDS

If you haven’t received your refund yet:

  1. Recheck your bank account or credit card statement.
  2. Contact your credit card company; it may take time before your refund is officially posted.
  3. Contact your bank, as there is often a processing delay.
  4. If you’ve done all of this and still have not received your refund, please contact us at  info@suquino.com

9. CONTACT US

If you have any questions about our Refund and Cancellation Policy, feel free to contact us: